The way AI can support digital literacy development in Africa

  As artificial intelligence and other emerging technologies transform economies and societies globally, developing digital literacy has become an urgent imperative for Africa. Building skills to effectively utilize digital devices, navigate online platforms, and critically evaluate media content equips students and educators to participate safely and productively in an increasingly tech-driven world. AI presents opportunities…

Read More

How Can AI Be Used to Improve Customer Service?

  Artificial intelligence (AI) is rapidly transforming many industries, including customer service. AI-powered tools and technologies can be used to improve customer service in a number of ways, including: Automate repetitive tasks: AI can be used to automate many repetitive tasks that are currently performed by human customer service representatives, such as answering frequently asked…

Read More