Source: Africa Publicity
Ghana’s Health Minister, Kwabena Mintah Akandoh, says the recent breakdown of the country’s National Health Insurance Authority’s (NHIA) electronic hospital management system was due to non-performance by the service contractor, Lightwave Health Information Management System Limited.
He made this known in his address to Parliament in Accra on Tuesday, October 28, 2025.
According to Akandoh, Lightwave Health Lightwave Health Information Management System Limited failed to fully implement $100 million contract that was meant to connect health facilities across Ghana to the digital platform.
The Health Minister says “The contract sum was $100 million to connect 950 health facilities in the entire country to the system. The contract was supposed to expire in 2022. In that year, the contract was extended twice to December 31, 2024. At the end of 2024, out of the 950 facilities, only 450 had been connected. Out of the $100 million, $77 million had been paid.”
The NHIA announced on October 26, 2025 about a temporary disruption affecting some electronic hospital management systems nationwide.
The breakdown has reportedly led to widespread delays in record-keeping and patient processing, especially in the Ashanti Region. Some hospitals in the Ashanti Region have had to revert to manual systems, with many patients voicing frustration over long waiting times and slower service delivery.
