ECG Finally Releases April Bills After Delay, Customers Can Now Access Them Digitally

The Electricity Company of Ghana (ECG) has announced that electricity bills for April 2025 are now available and are being distributed nationwide. The company attributed the delay in releasing the bills to modifications made to the billing format aimed at enhancing clarity for customers.

The Delay

ECG explained that the delay was due to a system modification designed to improve the billing format, making it easier for customers to understand their bills. The company expressed regret over the inconvenience caused and assured the public that the changes were part of efforts to improve customer experience and transparency.

Accessing Bills Digitally

Customers can now access their April bills through digital channels, including the ECG Power App and the short code *226#. This move is part of ECG’s efforts to enhance customer convenience and reduce reliance on physical bill distribution. The company encourages customers to take advantage of these digital platforms to access their bills and report any concerns for prompt resolution.

ECG’s Commitment to Improvement

ECG has pledged to ensure timely bill distribution in the future and apologized for the delay caused by the system modification. The company is committed to continually improving its services and customer experience. This includes upgrading its metering system to a more advanced and automated system, which will enable more accurate billing and efficient service delivery.

Challenges with Metering System Upgrade

It’s worth noting that ECG recently experienced a significant revenue shortfall of over GH¢893 million due to challenges with its metering system upgrade. The company has been working to replace obsolete meters and upgrade its prepayment systems to improve billing accuracy and reduce losses.

Customer Cooperation

As ECG continues to distribute bills nationwide, the company urges customers to cooperate and report any discrepancies or concerns promptly. Customers can access their bills digitally and reach out to ECG’s customer support for assistance. By working together, ECG aims to provide better services and improve customer satisfaction.

Conclusion

In conclusion, ECG’s release of April bills marks a significant step towards improving customer experience and transparency. With the new billing format and digital access to bills, customers can now better understand their energy consumption and manage their accounts more efficiently. ECG’s commitment to timely bill distribution and customer satisfaction is evident, and the company looks forward to continued improvement in its services.

Source: Africa Publicity